Terms & Conditions
Welcome to Acumen Track. These Terms & Conditions govern your access to and use of the Acumen Track website, products, services, applications, and related features.
By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Acumen Track
Acumen Track provides GPS tracking devices and related products and services, including vehicle GPS trackers, personal trackers, pet trackers, smart devices, dashcams, and associated software, applications, SIM/data services, and subscriptions.
Product specifications, features, availability, pricing, and service terms may vary by product and may be updated from time to time.
2. Eligibility
By placing an order through our website, you confirm that:
You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use our products and services only for lawful purposes.
You will comply with all applicable laws and regulations.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, features, prices, and other information displayed on our website are accurate.
However, minor differences in product appearance, packaging, specifications, or accessories may occur due to product updates, manufacturing revisions, or availability.
Acumen Track reserves the right to correct errors, inaccuracies, or omissions and to update product information without prior notice.
4. Pricing
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges, discounts, and promotional offers will be displayed where applicable during checkout.
In the event of an obvious pricing or listing error, Acumen Track reserves the right to cancel the affected order and refund any amount already paid by the customer.
5. Orders & Order Acceptance
Placing an order on our website constitutes a request to purchase a product.
An order is considered accepted only after Acumen Track confirms the order.
We reserve the right to cancel or decline an order in circumstances including:
Product unavailability
Incorrect pricing or product information
Payment-related issues
Suspected fraudulent transactions
Incorrect or incomplete customer information
Delivery restrictions
Other legitimate business or operational reasons
If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.
6. Payment
Customers must provide valid payment information when placing an order.
Payments may be processed through third-party payment gateways. Acumen Track does not store complete card, banking, or other sensitive payment credentials unless expressly permitted and required for lawful business purposes.
The availability of payment methods may vary depending on the order, location, payment provider, or other applicable conditions.
7. Shipping & Delivery
Orders are generally processed within 1–2 business days, subject to product availability and successful order confirmation.
Standard delivery generally takes 3–7 business days from dispatch, depending on the delivery location and logistics provider.
Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, transportation disruptions, government restrictions, or other circumstances beyond our reasonable control.
For complete information, please refer to our Shipping Policy.
8. Returns, Refunds & Replacements
Returns, refunds, and replacements are subject to our applicable Return & Refund Policy and product-specific warranty terms.
Customers should inspect their package upon delivery and report any damage, tampering, incorrect product, or missing components promptly.
For electronic products, customers are strongly advised to record a continuous unboxing video for verification purposes.
9. Product Warranty
Certain Acumen Track products may include a one-year replacement warranty or another warranty period as specified on the relevant product page, invoice, packaging, or warranty documentation.
Warranty coverage is subject to the specific terms applicable to the product.
Warranty generally does not cover damage resulting from misuse, accidental damage, unauthorized modification, improper installation, negligence, liquid damage where not covered, or normal wear and tear.
10. GPS Tracking & Location Services
Acumen Track GPS products are designed to provide location and tracking functionality based on available GPS, cellular networks, internet connectivity, device hardware, and related services.
Location accuracy and service availability may vary due to:
GPS signal strength
Indoor or underground environments
Buildings and other obstructions
Cellular network availability
Weather or environmental conditions
Network congestion
Device configuration
Service outages or technical limitations
Acumen Track does not guarantee uninterrupted or 100% accurate location information at all times.
11. SIM, Data & Subscription Services
Certain products may require a compatible SIM card, mobile data connection, app subscription, or other service to provide tracking and related functionality.
Where applicable, customers are responsible for maintaining an active and compatible data service or recharge plan.
Any subscription, data plan, SIM, or app service is subject to its applicable terms, validity period, network availability, and usage conditions.
12. App & Software
Certain Acumen Track products may operate through the Acumen Track mobile application or other associated software.
We may periodically update, modify, improve, suspend, or discontinue certain application features or services.
Customers are responsible for maintaining a compatible smartphone, operating system, internet connection, and other requirements necessary to use the application.
13. Acceptable Use
Customers agree to use Acumen Track products and services only for lawful and authorized purposes.
You must not use our products or services to:
Track or monitor another person without lawful authorization.
Violate privacy or other legal rights.
Engage in unlawful surveillance.
Facilitate criminal activity.
Interfere with or damage our systems or services.
Attempt to bypass security or access controls.
Use the product in any manner prohibited by applicable law.
Customers are solely responsible for ensuring that their use of GPS tracking technology complies with applicable laws and regulations.
14. Intellectual Property
All content available on the Acumen Track website, including logos, trademarks, product images, graphics, text, designs, software, videos, and other materials, is owned by or licensed to Acumen Track unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
Acumen Track and associated logos, names, and branding are protected by applicable intellectual property laws.
15. User Information & Privacy
We may collect and process customer information required to process orders, provide services, communicate with customers, provide support, and fulfill legal or regulatory obligations.
Your personal information will be handled in accordance with our Privacy Policy.
Customers are responsible for maintaining the confidentiality of their account credentials and should immediately notify us of any suspected unauthorized access.
16. Third-Party Services
Our website or products may rely on third-party services, including payment gateways, logistics providers, telecommunications networks, hosting providers, mapping services, app stores, and other technology providers.
Acumen Track is not responsible for interruptions or failures caused solely by third-party services that are outside our reasonable control.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Acumen Track shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use or inability to use our products or services.
We do not guarantee that GPS tracking, cellular connectivity, mobile applications, or related services will operate continuously or without interruption.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
18. Force Majeure
Acumen Track shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, fire, flood, war, government restrictions, strikes, transportation disruptions, network outages, technical failures, or other unforeseen events.
19. Website Availability
We strive to keep our website available and operational; however, we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to maintenance, upgrades, technical issues, security measures, or circumstances beyond our control.
20. External Links
Our website may contain links to third-party websites or services.
These links are provided for convenience, and Acumen Track does not necessarily endorse or control the content, availability, policies, or practices of third-party websites.
Customers should review the terms and privacy policies of third-party websites before using them.
21. Modification of Terms
Acumen Track reserves the right to modify, update, or replace these Terms & Conditions at any time.
Changes will become effective when the revised Terms & Conditions are published on our website unless otherwise stated.
Your continued use of our website or services after changes are published constitutes acceptance of the revised terms.
22. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Delhi, India.
23. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by applicable law.
24. Contact Us
If you have any questions regarding these Terms & Conditions, our products, services, orders, or policies, please contact us:
Acumen Track
Customer Support: +91 9910498240
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM
By using the Acumen Track website or purchasing our products, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.