Privacy Policy
At Acumen Track, your privacy is important to us. We understand that our products and services may involve sensitive information, including customer details, device information, and location data. We are committed to handling this information responsibly, securely, and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you when you use the Acumen Track website, mobile application, GPS tracking devices, and related services.
By accessing our website, purchasing our products, creating an account, or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Our Commitment to Your Privacy
We believe privacy is a fundamental part of a trustworthy customer relationship.
Acumen Track follows these principles:
We collect information that is reasonably necessary to provide our products and services.
We use information for legitimate business, service, security, and legal purposes.
We take reasonable measures to protect information against unauthorized access and misuse.
We do not sell customers’ personal information as a business practice.
We provide appropriate choices and rights regarding personal information, subject to applicable law.
We work to maintain transparency about how customer information is handled.
2. Information We Collect
The information we collect depends on how you interact with Acumen Track.
2.1 Information You Provide Directly
When you purchase a product, create an account, request support, register a device, or communicate with us, we may collect:
Full name
Mobile number
Email address
Billing address
Shipping address
PIN code
Order details
Invoice and transaction information
Customer support communications
Information voluntarily provided by you
We use this information primarily to process your order, provide services, communicate with you, and provide after-sales support.
2.2 Device Information
When you use an Acumen Track GPS device or related application, we may process information associated with the device, including:
Device model
IMEI number
Serial number
SIM-related information
Device status
Battery status
Network information
Device configuration
Application account information
Technical diagnostics
This information helps us activate, operate, maintain, troubleshoot, and support your device.
3. GPS & Location Information
Because Acumen Track provides GPS tracking solutions, location information may be an important part of our services.
Depending on the product and features enabled, information may include:
Current GPS location
Location history
Date and time of location records
Speed
Direction
Geo-fence information
Ignition or vehicle status
Movement information
Alerts and event records
This information is used to provide tracking, monitoring, alerts, reporting, and other features requested by the authorized account holder.
Important Privacy Responsibility
Acumen Track provides technology for lawful tracking and monitoring. Customers are responsible for ensuring that they have the necessary permission, authorization, or legal basis to track a person, vehicle, pet, asset, or other property.
Our products must not be used for unlawful surveillance, harassment, stalking, or any activity that violates another person’s privacy or applicable law.
4. How We Use Your Information
We may use information collected through our website, application, and products to:
Process and fulfill orders
Deliver products
Activate and register GPS devices
Provide real-time tracking services
Provide location history and alerts
Manage geo-fencing and related features
Provide customer support
Process warranty and replacement claims
Process payments and refunds
Communicate important service information
Improve product performance
Diagnose technical problems
Detect fraud and unauthorized activity
Protect our systems and customers
Develop and improve our products and services
Comply with legal and regulatory obligations
We will not use personal information for purposes that are incompatible with the purposes described in this Policy unless permitted or required by applicable law.
5. Mobile Application & Account Information
Certain Acumen Track products require use of the Acumen Track mobile application.
When you use our application, we may process information necessary to:
Create and manage your account
Connect your GPS device to your account
Display device location
Provide alerts and notifications
Store applicable tracking records
Provide customer support
Improve application functionality
Maintain application security
You are responsible for protecting your login credentials and preventing unauthorized access to your account.
6. Website Information & Cookies
When you visit our website, certain technical information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Pages visited
Website interaction information
Approximate location derived from technical information
Referral information
Technical logs
We may use cookies and similar technologies to:
Keep our website functioning properly
Remember preferences
Improve website performance
Understand visitor behavior
Measure website traffic
Improve customer experience
Support relevant marketing activities where permitted
You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Payment Information
Payments may be processed through secure third-party payment gateways.
Acumen Track does not ordinarily store complete debit card, credit card, banking passwords, or other full payment credentials on its own systems.
Payment providers may independently process payment information according to their own privacy policies, security standards, and legal requirements.
8. When We Share Information
We may share relevant information with trusted service providers where necessary to operate our business and provide services.
These may include:
Payment processors
Courier and logistics companies
Mobile network and SIM providers
Cloud hosting providers
GPS and mapping service providers
Application and software providers
Customer support providers
Security and fraud-prevention providers
Professional advisers
Government authorities where legally required
We require appropriate service providers to handle information responsibly and only for legitimate purposes related to the services they provide.
We do not sell your personal information to third parties for their independent commercial use.
9. Location Data Security
Location information can be particularly sensitive. We therefore take reasonable technical and organizational measures designed to protect location data from unauthorized access, alteration, disclosure, or misuse.
Access to tracking information may be controlled through authorized accounts, credentials, device registration, and application permissions.
Customers should never share their account credentials with unauthorized persons.
10. Data Security
Acumen Track uses reasonable safeguards designed to protect personal information, including appropriate technical, administrative, and organizational measures.
Depending on the nature of the information and service, safeguards may include:
Access controls
Authentication mechanisms
Secure communication technologies
Monitoring and logging
System security measures
Employee and service-provider access controls
Data backup and recovery procedures
However, no electronic system or internet transmission can be guaranteed to be completely secure.
11. Data Retention
We retain information only for as long as reasonably necessary for legitimate purposes, including:
Providing requested services
Maintaining customer accounts
Providing warranty and after-sales support
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal, tax, accounting, and regulatory requirements
The retention period may differ depending on the type of information and the purpose for which it is processed.
Where information is no longer required and there is no legal reason to retain it, we may delete, anonymize, or securely dispose of it.
12. Children’s Privacy
Some Acumen Track products are designed to help parents or authorized guardians monitor the location of children.
Such products should be purchased and used by parents, guardians, or other persons who have appropriate authority to use the tracking service.
Acumen Track does not intend to independently collect children’s personal information for unrelated purposes.
Parents or guardians who have privacy concerns regarding information associated with a child may contact us.
13. Marketing & Promotional Communications
With your consent where required by applicable law, we may send information about:
New products
Special offers
Promotions
Product updates
Services
Company announcements
You may opt out of promotional communications at any time where applicable.
Please note that we may continue to send essential communications relating to your orders, account, security, warranty, transactions, or services.
14. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion where legally permitted
Withdraw consent where processing is based on consent
Raise a privacy-related concern or complaint
Request information about how your personal information is processed
Requests may be subject to reasonable identity verification and legal limitations.
15. Third-Party Services
Our website, applications, and products may use third-party services, including payment gateways, telecommunications networks, cloud infrastructure, mapping services, analytics providers, app stores, logistics companies, and other technology providers.
These third parties may process information according to their own terms and privacy policies.
Acumen Track is not responsible for the independent privacy practices of third parties. We recommend reviewing their privacy policies before using their services.
16. International Data Processing
Some technology and service providers used by Acumen Track may process or store information outside India.
Where information is transferred or processed across jurisdictions, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.
17. Fraud Prevention & Legal Compliance
We may collect, use, preserve, or disclose information where reasonably necessary to:
Prevent fraud
Investigate suspicious transactions
Protect customers and our business
Protect our systems and services
Enforce our Terms & Conditions
Respond to lawful requests
Comply with applicable laws, regulations, court orders, or government requirements
18. Account & Password Security
If you create an account with Acumen Track, you are responsible for keeping your username, password, OTPs, and other authentication information confidential.
You should immediately notify us if you suspect unauthorized access to your account.
Acumen Track will not be responsible for unauthorized activity resulting from credentials voluntarily shared or inadequately protected by the customer, except where otherwise required by applicable law.
19. Data Breach & Security Incidents
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and address the incident.
Where notification is required by applicable law, we will provide the required notifications to affected parties or authorities within the applicable timeframe.
20. Your Responsibility When Using GPS Products
Acumen Track GPS technology is designed to provide useful tracking and monitoring capabilities, but it should not be considered a substitute for personal judgment, emergency services, or other safety measures.
Customers should ensure that:
The device is properly installed and configured.
The device has adequate battery power where applicable.
Required SIM/data services are active.
The device has appropriate network connectivity.
Tracking is used only for lawful purposes.
Account credentials are protected.
GPS and cellular services may be affected by environmental conditions, network availability, buildings, underground locations, signal obstruction, technical failures, or other factors.
21. Changes to This Privacy Policy
Acumen Track may update this Privacy Policy from time to time to reflect changes in our products, services, technology, business practices, or applicable laws.
When changes are made, the revised policy will be published on our website with an updated Effective Date.
We encourage customers to review this page periodically.
22. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the way we handle personal information, please contact us:
Acumen Track
Customer Support: +91 9910498240
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM
For privacy-related requests, please provide sufficient information to help us verify your identity and understand your request.
23. Acknowledgement
By using the Acumen Track website, mobile application, GPS devices, or related services, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, Acumen Track will obtain consent or rely on another lawful basis for processing personal information as required by applicable law.
Your trust matters to us. We are committed to protecting your information and providing transparent, responsible, and secure services.