Cancellation Policy

At Acumen Track, we are committed to providing a transparent and customer-friendly order experience. This Cancellation Policy explains the circumstances under which an order may be cancelled and the process applicable to cancellation requests placed through the Acumen Track website.

By placing an order on our website, you acknowledge and agree to the terms set out below.

1. Cancellation Eligibility

Customers may request cancellation of an order before the order is dispatched.

Cancellation requests are subject to the current processing status of the order. Once an order has been packed, handed over to a logistics partner, or dispatched, cancellation may no longer be possible.

A cancellation request is not considered confirmed until Acumen Track provides confirmation.

2. How to Request Cancellation

To request cancellation, please contact our customer support team at the earliest opportunity and provide:

• Order ID

• Customer name

• Registered mobile number

• Product name

• Reason for cancellation, if applicable

We will verify the order status and inform you whether cancellation is possible.

3. Cancellation Before Dispatch

If your cancellation request is received and approved before the order is dispatched:

• The order will be cancelled.

• No further shipment will be made.

• For prepaid orders, the eligible refund will be initiated according to our Refund Policy.

• For Cash on Delivery orders, no payment will be collected if the cancellation is successfully processed before dispatch.

4. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible because the shipment may already be in transit with the logistics partner.

If the order cannot be cancelled after dispatch, the customer may be required to accept the shipment and, where applicable, initiate a return in accordance with our Return & Refund Policy.

Refusal of delivery does not automatically guarantee a refund.

5. Cancellation After Delivery

An order cannot be cancelled after it has been successfully delivered.

If you have received the product and subsequently wish to return it, the request will be considered under our applicable Return & Refund Policy, warranty terms, and product-specific conditions.

6. Cancellation by Acumen Track

Acumen Track reserves the right to cancel an order, in whole or in part, where reasonably necessary, including in circumstances such as:

• Product being unavailable or out of stock

• Incorrect product information or pricing

• Technical or system errors

• Payment failure or authorization issues

• Incomplete or inaccurate customer information

• Delivery restrictions or non-serviceable locations

• Suspected fraudulent or unauthorized transactions

• Abuse or misuse of promotional offers

• Operational or logistical limitations

• Any other legitimate business or legal reason

Where a prepaid order is cancelled by Acumen Track and payment has already been received, the eligible amount will be refunded in accordance with our Refund Policy.

7. Pricing & Listing Errors

Although we make reasonable efforts to maintain accurate product listings, occasional technical or human errors may occur.

If an order is placed based on an obvious pricing, specification, availability, or listing error, Acumen Track reserves the right to cancel the affected order.

Where payment has already been received, the applicable amount will be refunded to the original payment method.

8. Fraud Prevention & Verification

For the protection of our customers and business, Acumen Track may verify certain orders before processing or dispatch.

An order may be placed on hold or cancelled if there are reasonable grounds to believe that it involves:

• Unauthorized payment activity

• Fraudulent information

• Suspicious ordering patterns

• Multiple accounts created for improper promotional benefits

• Misuse of discount codes or offers

• Other activities that may present a security or financial risk

Additional verification information may be requested where reasonably necessary.

9. Cash on Delivery Orders

Cash on Delivery orders may generally be cancelled before dispatch by contacting our support team.

Once a COD shipment has been dispatched, cancellation may not be available.

Customers are requested not to refuse delivery solely as a substitute for the formal cancellation or return process.

Repeated refusal of COD shipments may result in restrictions on future COD availability, subject to Acumen Track’s operational policies.

10. Cancellation of SIM, Data & Subscription Services

Certain Acumen Track products may include or require SIM cards, data plans, app subscriptions, activation services, or other digital services.

Cancellation eligibility for such services may depend on whether the service has already been activated or consumed.

Once a subscription, data service, SIM activation, or other digital service has been activated or used, the applicable charges may be non-refundable, except where required by applicable law or expressly provided under the relevant service terms.

11. Refund Following Cancellation

Where a cancellation is successfully approved for a prepaid order, the eligible refund will generally be processed through the original payment method.

The time required for the refund to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

For complete information regarding refund processing, please refer to our Refund Policy.

12. Cancellation & Promotional Offers

If an order placed using a promotional discount, coupon, cashback, or other special offer is cancelled, the treatment of the promotional benefit will be subject to the specific terms of that offer.

Promotional benefits that have already been used may not be reinstated automatically.

13. Partial Cancellation

Where an order contains multiple products, customers may request cancellation of individual items before dispatch, where operationally possible.

The final decision regarding partial cancellation will depend on the order’s processing and shipment status.

Any applicable refund will be calculated based on the cancelled item(s), applicable discounts, shipping charges, taxes, and promotional terms.

14. No Guaranteed Cancellation Window After Dispatch

Customers should understand that an order may move from processing to packing or dispatch quickly.

Therefore, Acumen Track cannot guarantee that every cancellation request submitted after an order is placed will be successfully processed.

Customers are advised to contact us immediately if they wish to cancel an order.

15. Policy Compliance

This Cancellation Policy should be read together with Acumen Track’s:

• Terms & Conditions

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

• Applicable product warranty terms

In case of any conflict, applicable law and the specific terms governing the relevant transaction or service will prevail to the extent required.

16. Changes to This Cancellation Policy

Acumen Track reserves the right to amend, update, or modify this Cancellation Policy from time to time.

Any revised version will be published on this page with the updated effective date. Customers are encouraged to review this policy periodically.

17. Contact Us

For cancellation-related assistance, please contact:

Acumen Track

Customer Support: +91 9910498240

Support Hours: Monday–Saturday, 10:00 AM–7:00 PM

When contacting our support team, please keep your Order ID and registered mobile number available.

Acumen Track is committed to handling cancellation requests in a fair, transparent, and professional manner while protecting the interests of both our customers and our business.